Cancellation Policy

Please be aware that we operate a strict 48 hour cancellation policy on all treatments. Failure to give 48 hours notice on cancelling or changing your appointment you will be charged 50%.

Here at Sussex Skin and Laser Clinic we value your appointment, we are a very busy clinic and have clients waiting for appointments so we ask that you kindly adhere to our cancellation policy as it becomes difficult to fill appointments at short notice.
All returning Clients who fail to attend an appointment will have to pre pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.


Non Refundable Booking Fee/ Deposit

When you book an appointment online we ask for a 50% booking deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 48 hours of your appointment.
We require a 50% non refundable booking fee to secure any treatment booked online and also for any treatment booked over the phone or in person.
Booking Fees will not be refunded if you do not visit us to have a patch test performed in good time.